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Return policy


We accept returns of products/merchandise purchased from the Flat White Group website if you change your mind. If the item is in new/unused condition and has original packaging you may send it back for a refund.


Returns must be sent back with tracking within 7 days of delivery. Return shipping costs are the responsibility of the customer.

We’ll process the refund for the item/s when it has been delivered to Flat White Group Limited. We’ll send a confirmation email once we’ve processed the refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns are the customers responsibility until received by Flat White Group Limited. Returns are not applicable for sale items.

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